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❓ Q: Agworld shows that the plan/recommendation/work order has been sent to John Deere, but it is not showing in Plan → Work Planner → Planned list. Where has it gone?
A:
Check the other seasons in your John Deere Work Planner. John Deere uses the 'Production Year' set in Agworld within your season set-up. For example, you may have a 2025 Winter season with a 'Production Year' of 2024. If you want to fix this and you have an approved plan for the season, you will need to set it to draft, then amend the season information before setting the plan back to approved.
❓ Q: I completed a spray job over a couple of days. The full data for the job hasn't updated in Agworld.
A:
Please update the timeframes on how John Deere merges work records for Applications to one day. This will ensure completed activity data is pulled through into Agworld correctly.
Navigate to:
Organisation Preferences → Agronomic Preferences → Work Record Settings
Update time frame in days to 1 for Application activities.
Q: Why is my client not showing in Agworld (JD Operations Center Integration)?
If a client cannot be selected in the Agworld Client dropdown, this is usually caused by incorrect permission settings in John Deere Operations Center (JD Ops).
Follow the steps below to resolve the issue:
Step 1: Open JD Operations Center
In a new browser tab, log in to your JD Operations Center.
From the home page, click Setup.
Select Connections from the dropdown menu.
Step 2: Manage the Agworld Connection
Locate Agworld in your Connections list.
Click Manage.
At the top of the page, click Access.
Click Edit (bottom right).
Step 3: Adjust Access Permissions
Expand each of the following sections and confirm permissions are set correctly:
Equipment → Full Access
Organization → Full Access
Locations → Full Access
Work → Full Access
Financial → Set to 0 (No Access)
After updating the settings, click Save.
If you encounter issues or have questions while setting up, don’t hesitate to contact our support team.